Blog · SMEs
An AI assistant on a company's WhatsApp reads the customer's message, understands what they need, and replies in natural language at any hour. Beyond answering questions, it can book an appointment, take an order, or check the status of a shipment, because it is connected to the company's systems. When a request needs a person, it hands the conversation over to the team.
By LogTech® Software & Soluciones Tecnológicas · 3 min read
A traditional chatbot works with menus and predefined options: "type 1 for opening hours, 2 for prices." If the customer asks something that is not on the menu, the chatbot does not understand it.
An AI assistant understands the request the way the customer writes it, even if it contains typos or mixes several topics. It answers with the company's information and can take actions: book, record, notify.
Automating conversations requires WhatsApp's business platform, not the regular mobile app.
FAQs, catalog, policies, opening hours. The clearer this information is, the better the answers.
With the calendar, the sales system, inventory, or the management system, depending on what it needs to do.
In which cases the conversation goes to a person, and to whom.
During the first few weeks, real conversations are reviewed to improve the answers.
The same assistant can work on the company's website, on Instagram, or on other channels, with the same information and connected to the same systems. It can also work internally: for example, an assistant that helps the team organize email and calendars.
Short answers to the most common questions on this topic.
It can. That is why it is configured with the company's information, limits are set on what it answers, and conversations are reviewed during the first few weeks.
Yes. Your team can step into any conversation, and the assistant hands off the ones that need a person.
Yes. It is often one of the first automation steps for SMEs that receive many repetitive questions over WhatsApp.
What your system needs in order to issue ARCA electronic invoices automatically when a sale is recorded, without entering the data twice.
Read articleSMEsHow to choose where to start automating in an SME: the processes that take the most time, the ones that cause errors and the ones that hold up other areas.
Read articleSMEsThe signs that spreadsheets are no longer enough to run a company, and how to move to a management system without losing information.
Read articleAt LogTech® Software & Soluciones Tecnológicas we develop AI virtual assistants that work on WhatsApp, on the web, and on other channels, and we connect them to the systems your company already uses: calendar, sales, inventory, or business management. The assistant on our own website, for example, was developed by us.
¿Listo para automatizar tu futuro?
Hi. I'm LogTech's virtual assistant: I help you put together your enquiry and you send it yourself by WhatsApp. Please don't share sensitive data, passwords or bank details. A member of the team will reply.
Tell us about your project
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