Many companies invest in a system and, a few months later, the team goes back to the usual spreadsheet. It is rarely a technical problem. It happens because no one asked how people worked, because training was a single meeting, or because only one person learned to use it and everything depends on them.
Resistance to change also appears: fear of not knowing how to use something new, of making mistakes, or of technology replacing people. These are expected reactions, and they can be worked on.
Five stages, from the first conversation to daily use.
We talk to those who will use the solution every day. We learn how they work today, which tasks take up most of their time and where operations get stuck.
We show progress to the people who will use the system and take in their feedback before delivery, so the tool fits the way they work.
Each person learns what they need for their task: entering orders is not the same as reviewing invoices. That way no one depends on a single person knowing how it works.
We solve questions from real use, adjust what is needed and remain available while the team settles into the new workflow.
We review how the system is being used, find improvements and expand it as the company grows.
Automation does not replace people: it takes repetitive tasks off their plate so the team can focus on work that needs judgment, care and experience. For that to happen, implementation has to look after both the system and the people who use it.
At LogTech® we have worked on that intersection from the start. One of our co-founders, Ana Laura Mazas, holds a degree in Psychology and is an organizational psychologist, and that perspective shapes how we assess, train and support every project.
What clients usually ask us about implementation.
It’s a common reaction and we work on it from the start. We talk to people before building, involve them in testing and train them by task. When people take part in the process, the system stops being something imposed and becomes their own tool.
No. Automation handles repetitive tasks, such as data entry, copying information between systems or answering simple questions. That gives the team more time for work that needs judgment and a human touch: serving customers, making decisions and solving problems.
After delivery we stay close during the first weeks: we solve questions from real use, make adjustments and review how the system is being used. Then we keep optimizing and expanding it as your company needs.
Training is part of implementation. When we deliver the system we support your team in using it: we show how each part works, solve the questions that come up in the first days and stay available while they settle into the new workflow.
Yes. After delivery we support the adaptation and use of the system: we train your team to use it and keep optimizing and expanding it as your company needs.
Why a well-built system can end up unused, and how to get your team to adopt it: participation, training and ongoing support.
Read articleSMEsThe differences between an off-the-shelf system and custom software, when each one makes sense and how to combine the two.
Read articleSMEsHow to choose where to start automating in an SME: the processes that take the most time, the ones that cause errors and the ones that hold up other areas.
Read articleWe’ll suggest where to start.
You can also see custom software development, automation for SMEs and system integration and APIs.
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Tell us about your project
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