Blog · Enterprises
A new system works when the team uses it. For that to happen, the people who will use it need to take part from the assessment stage, understand how it helps in their daily work, learn it with support, and have someone to ask during the first few weeks. When this does not happen, rejection sets in: parallel spreadsheets, constant comparisons with the old way of working, and a system that is only partially used.
By Ana Laura Mazas, Co-founder of LogTech® and organizational psychologist · 3 min read
Resistance to a new system is rarely about the technology itself. It usually has other causes:
None of these reactions is irrational. They are expected responses to a change in how people work, and it is best to treat them as part of the project, not as an obstacle created by the people involved.
The people who do the work every day know the critical points in the process, the usual exceptions and the informal workarounds they rely on. Including them in the assessment improves the system and, at the same time, helps them recognize it as something designed for them. We recommend talking with each area, observing how the work is actually done, and validating the first designs with the team.
What specific problem the system solves in each person's work.
Each person learns the part of the system they will use, with examples from their own work.
Team members who learn first and support the others.
One area or one process at a time, so the change stays manageable.
During the first few weeks, tasks may take longer. This is expected, and it is worth saying so openly.
The managers of each area play a central role: if they keep asking for the usual spreadsheet, the team concludes that the system is optional. Using it themselves, acknowledging the effort involved in learning it, and sustaining the change over time make the difference.
Short answers to the most common questions on this topic.
It depends on the scope and on the team. What matters is providing particular support during the first few weeks, which is when it becomes clear whether the system will be used or abandoned.
It is best to have a conversation to understand what lies behind it: difficulty, fear, lack of time, or a real problem with the system. Often a necessary improvement comes to light.
At LogTech® Software & Soluciones Tecnológicas, training is part of the implementation: when we deliver a system, we support the team as they start using it.
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Read articleAt LogTech® Software & Soluciones Tecnológicas, we develop the system and support the team throughout its implementation. We start by understanding how each area works, train people in their own context, and remain available while they settle into the new workflow. This approach, which brings technology and people together, also draws on organizational psychology. More details on our implementation and training page.
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